Support Center

Email Support

Get help via email within 24 hours

support@kickbackapp.io

Response Time

We typically respond to support requests within 24 hours during business days (Monday-Friday, 9 AM - 5 PM EST)

Frequently Asked Questions

How do I start earning with KickBack?

Download the KickBack app, create your account, and share your unique referral code. When customers sign up for services through your referral, you earn commissions on successful conversions.

How are commissions calculated?

KickBack uses a multi-tier commission structure. You earn commissions for direct sales and additional bonuses when your team members make sales. The exact amounts depend on your tier and performance.

When do I get paid?

Commissions are paid out monthly for all completed and verified sales. Payments are processed within the first week of each month for the previous month's earnings.

How do I track my referrals?

The KickBack app provides a real-time dashboard where you can track all your referrals, see their status (pending, qualified, converted), and monitor your earnings.

What is TCPA compliance?

The Telephone Consumer Protection Act (TCPA) requires proper consent before contacting leads. KickBack helps you maintain compliance by tracking consent and providing documentation tools.

Can I build a team?

Yes! Share your referral code with others who want to join KickBack. When they make sales, you earn additional tier bonuses based on your team's performance.

How do I reset my password?

On the login screen, tap "Forgot Password" and enter your email address. We'll send you instructions to reset your password securely.

How do I delete my account?

You can delete your account from the app's Settings page under "Account Management." Please note that this action is permanent and will remove all your data including earnings history.

Common Issues & Solutions

QR Code Not Working

Make sure you're connected to the internet. Try regenerating your QR code from the app's QR Code tab.

Commission Not Showing

Commissions appear after the sale is verified and the installation is complete. This typically takes 3-5 business days.

Can't Log In

If you signed up with Google or Apple, use the same method to log in. Email/password won't work for social logins.

Still Need Help?

Our support team is here to help you succeed. Don't hesitate to reach out with any questions or concerns.